Monday, 24 June · Service operations

Good morning, Alex ☀️

Here’s what’s happening across your service desk today.

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Your operations at a glance

Great service starts with a clear view.

Four priority incidents need attention. Teams resolved 86% of requests within SLA this week.

86%SLA met 24resolved today6mavg. response
Open incidents
28
↓ 12% vs. last week
Awaiting response
7
3 due within 30 min
Requests resolved
124
↑ 8% this week
Team availability
18 / 21
86% agents online

Priority incidents

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Your active queue
IncidentTeamPriorityStatusAge
INC-2481
Checkout service latency in EU-West
PlatformCriticalIn progress12 min
INC-2479
Unable to access shared finance drive
WorkplaceHighInvestigating34 min
INC-2476
New starter VPN connection fails
IdentityMediumOpen1 hr
INC-2472
CRM notifications arriving late
Business appsLowPending2 hr

Tickets this week

Jun 17 – 23
1,284 14.2%
M
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W
T
F
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Recent activity

Audit trail

INC-2481 · Priya Shah reported checkout latency.

CHG-0318 · CAB approved the production database patch.

REQ-1934 · Laptop request fulfilled for London.

KB-0086 · VPN troubleshooting guide updated.

Upcoming change reviews

Open change calendar

CHG-0321 · Identity provider certificate rotation

Today, 14:30 · CAB review · Jordan Lee

Knowledge spotlight

Browse library

Restoring access to the corporate VPN

Updated today · Identity & access · 4 min read